Delivery & Returns

Delivery

We try to use recyclable packaging as much as possible.

We also reuse packaging – If you receive your order from us in bubble wrap or cardboard that has been shown a bit of love please know that when we receive packaging from our own orders - if we can use it again, we do!!

We ship to:

We currently only ship to the Republic of Ireland but we are working very hard to broaden our shipping rates to the rest of the world - we hope to offer this very soon!

Delivery rates are subject to the size/weight of your order.

Small/light items:

Delivery is 2 - 4 working days (Monday to Friday) from dispatch date.

€3.00 shipping using An Post standard post which is not tracked. 

Larger/heavier/unique items:

€6.50 shipping using An Post postal service where a tracking number will be provided.

Collect In Store:

Usually available for collection from our shop 24 - 48 hours after you place your order. You will receive a confirmation of your order email - please note that you will receive a separate email to notify you when your order is ready for collection.

Returns

If you are not happy with your product, please let us know within 7 days of receipt. If you want to return your items we will be happy to refund or replace the item for you as long as the goods are in their original packaging and in a re-sellable condition with your receipt as proof of purchase.

PLEASE NOTE: We do not accept returns on earrings due to hygiene reasons. Period products and razors can only be returned if unopened and in their original packaging.

If your item is faulty, please contact us via email cc.creatives.waterford@gmail.com or via the Contact Us page. We will endeavour to refund or replace faulty items where possible.